|What makes YOUR face look like this?|
One thing that REALLY annoys me, is when folks order patterns thinking that they are actually getting finished, sewn pieces. This used to happen only rarely, but even so, I have since gone through my entire website, making sure that the word ‘pattern’ is prominently displayed everywhere it seems appropriate. But it hasn’t really seemed to help.
It happens most often with the PortaPockets Inserts. I don’t know whether it’s because it’s such an unusual commodity, or whether it’s because it’s my best-seller. Either way, it’s gotten to the point that now at least twice a week I get an irritated phone call or email from a customer who is highly surprised (and sometimes insulted I might add), to find out that they didn’t receive a finished PortaPockets Insert for $12.00 + $2.75 shipping. It makes me want to say, “Are you kidding me???”
The capper was this week. I received a wholesale inquiry from a young lady who shall remain nameless. She operates an internet store and for those of you who don’t know, the wholesale price of most items is generally half the retail price, or in this case, $6.00/pattern. I told the gal I’d be glad to wholesale to her, but I needed to have a copy of her business license and all of her store info first (standard procedure). When I received it however, I noticed immediately that the only items for sale on her website were….finished leather handbags… an automatic redflag. I could feel my blood pressure rising, so I delayed responding to her. I was hoping she would realize her mistake and just go away.
No such luck. On Wednesday she sends me a noticeably irritated email. She informed me that she needs 7 PortaPockets Inserts (at $6.00 each) , PLUS 7 Encore Inserts (at $6.00 each), and she kinda needs them SOON. She was actually expecting to receive 14 handmade, finished Inserts for for a grand total of $84.00. When I questioned why she thought customers would be looking for patterns on her strictly handbag site, she of course had to admit that she thought she was getting finished items. Uh….REALLY? For $6.00 each?
Am I the only one that finds this insane? Do the samples displayed on my site really look like they would cost only $12.00… or less??? Have we as a society become so numbed by the influx of Walmart quality goods from overseas that we can no longer recognize the quality of a handmade item when we see it… never mind assigning it additional value because of that? Heck, I can’t even get the supplies to make a PortaPocket Insert for $12.00, so even if I was willing to work for 10 cents per hour, I still couldn’t make one for $12.00! Do you think Americans will ever get over their seemingly insatiable desire for low priced goods at the expense of quality?
So… my dealings with this customer ended with an email I sent to her simply stating that I wished there was some way she could understand how completely offensive her offer was to me. I got no reply and I guess that kinda says it all.
So how about you? Got any comments? and oh, by the way, what’s YOUR pet peeve?