Archive: “Criticism”

  • Addressing a Serious Issue

      So… if I was to name the most annoying or frustrating part about having an online website/store it would actually be pretty easy because here’s the deal… I love almost everything about about running our business! Which makes the most annoying thing a fairly obvious choice for me, and that would be— Incorrect or […]

  • When an Email “Hurts”

    So… as you might suspect, we get a LOT of mail from customers. Sometimes a letter can make me laugh… sometimes it can make me think…at times it can humble me, annoy me or MAKE MY DAY! But every once in a while (thank goodness its not too often) a customer send me an email […]

  • Ask Kat: Are the Handbag of the Month Contests Fair?

    So … every so often we get correspondence like this; “Why do you allow certain people to keep entering the same bag style repeatedly? I find that to be very discouraging and unfair to others.”   Or this….. “I don’t think it’s fair for the field to have to compete against XXXXX’s bag. The story behind […]

  • Dealing With Rejection

    So… most people think that because I run my own business out of my home that I get to work in this happy little insulated bubble where I only have to do the things I want to do without interference from the outside world. And you know what? Most of the time they’re right. It’s […]

  • A “Q” Interview

    So… Most of you are aware that there was more than a little controversy swirling about the release of the Guardian last spring, (the first handbag pattern with a concealed-carry compartment), as we made our way to Portland, Oregon for the International Spring Quilt Market. So when Melissa Thompson Maher from Generation Q magazine approached us in the Market’s waning […]

  • On Pattern Reviewing

    So… it seems that lately a lot of my subject matter has revolved around criticism in one way or another, and this might lead you to believe that it’s because I’m being criticized more than usual of late. And you know what? That’s kinda true, but its not the primary reason behind this post. This […]

  • PPC7- The Controversy

    (This post is part of a continuing series focusing on the development of a new handbag pattern from its initial conception to it’s release.) So…there’s been a LOT of interest in the development of our new design, the Guardian, more than usual in fact, and the reason I know this, is because this cycle of […]

  • Six Ways to Handle Criticism

    No one likes to be criticized… and I’m certainly no exception. Back when I first started this business, a critical email or an uncomplimentary phone call from a customer would generally render me distraught for the afternoon. I couldn’t have been more hurt if they had knifed me in the gut. (Thankfully it didn’t happen […]