FAQ- About Ordering

Questions Covered on this page

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1. Payment Methods
2. Privacy Policy
3. What is included in your pattern package?
4. Delivery Time
5. Ordering Methods
6. How to Order Online
7. Sales Tax
8. Returns & Exchanges
9. Questions?

 

1. Payment Methods

We accept all major credit cards (Visa, MasterCard, American Express & Discover), and PayPal, for all online orders. For offline orders, we are pleased to accept either Visa, Mastercard or PayPal for payment. You may use personal or business checks, and also money orders for mail-in orders. For International Orders, please use only International Money Orders, NO checks. Returned checks are subject to a $30 adminstrative fee.
1-336-416-1799 or call toll-free 1(866)409-8634 —  info@studiokatdesigns.com

2. Will my email address or other private information be sold or shared?

First of all, you need to know that we hate spam just as much as you do! So we solemnly promise to never share your private information with anyone, at any time, for any reason! 🙂

3. What is included in your pattern package?

Each pattern package comes complete with a meticulously written set of instructions, accompanied by MANY drawings and illustrations. There is also a complete set of pattern templates which you can use as is. You will NOT have to draw your own templates from a confusing set of instructions. Who has time for that? You’ll also find a complete supply list along with fabric suggestions and ideas for embellishment. A StudioKat Designs pattern is written for the woman on the go, who only has a limited amount of time to devote to herself, and wants to make the most of it.

4. Delivery Time

Orders placed with a credit card, PayPal, or money order will be shipped within two business days of receipt (usually the same day the order is received). Orders placed with a check (U.S. funds only, please) may be shipped once funds have cleared. Returned check are subject to a $30 adminstrative fee.  WE’RE HAPPY TO SHIP TO CUSTOMERS WORLDWIDE!!

We’ll choose the best method available to us given the size and weight of the package. If you need overnight shipping or some other type of another type of special shipping, those options are available for an additional charge, but please call us so that those arrangements can be made.

5. Ordering Methods

No matter how you like to shop, placing your order with StudioKat Designs is easy! Although we use a secure server to protect your personal information, we understand that not every customer is comfortable using a credit card online. You can also order by phone, or you can mail or fax your order into us.
Order by phone: Call our convenient toll-free phone number 1-866-409-8634.

Order by mail: Simply fill out our order form and sent it to us at the address printed on the order form. Don’t forget to include payment so we can quickly process your order.

Click HERE to download an Order form

IMPORTANT: Please do not submit your order or any personal information, especially credit card information, via email. Email is often not secure and your data can be exposed or intercepted rather easily.

6. How to Order Online.

Our online orders are facilitated by a payment processor called 2Checkout (2CO). Once your order has been processed we will be notified of the sale and will fulfill your order. The shipping charges and total order amount will be posted when you reach the checkout pages, but PRIOR to submitting your order. If you have a discount coupon code, there is also a box provided here, where you can type in the code, receive your discount and then enter your payment information and billing address. Please check your information carefully, before submitting your order. (We cannot be held responsible for shipments that go awry due to inaccurate mailing addresses or misspelled names) You’ll receive your order number via a confirmation email.

7. Sales Tax

Please be advised that North Carolina law now dictates that we MUST charge sales tax on all orders sold directly to customers who like us, live in North Carolina. So, if you are a North Carolina resident, please add 6.75% sales tax to your SUBTOTAL (before shipping costs are added), even if you submit your order via snail mail or fax.  (I don’t like it either, but I don’t argue with Uncle Sam.)

8. Returns & Exchanges

Please contact me prior to returning merchandise. Items may be returned only when done so promptly and in re-sellable condition, as determined by StudioKat Designs. (Used items may not be returned) Shipping charges are not refundable. Applicable credit card fees will also be deducted.

9. Questions?

Still have questions? Feel free to contact me.

As always, thank you for doing business with StudioKat Designs!!